Yes, Im having the same problem. He has told me my deer from 2008 is on the rack drying and that it will be done in 2 weeks since October. My friend just got his back a few weeks ago from 2008 and he shot his deer opening weekend of the 2008 season. They wont answer the phone, but a friend of mine went to high school with Jim Kinzel, the new owner, and i have had to have him call. Another friend shot a nice buck early season this year and he is thinking about getting his rack back and just eating his deposit. This never happened when Dick Miller ran the place. My advice to you is to stop in and ask, but you probably will just get the run around. I wont ever take another animal to them ever!