I'm sending an old Fenwick back in to be replaced. I wanted to have it repaired but they only replace broken poles. They want a letter on how it was broken. Does anyone out their have any advice as to how I should word this letter. The second eye from the tip broke off. Also whats a good model. I was thinking about upgrading to their top of the line. The HMX model comes at no additional cost and is third in their line.