first, i'd like to acknowledge some great customer service from Cabela's. my electric smoker went out last month. the heating element control unit melted through and shorted i called and explained that i received it as a christmas present last year, so i didn't have a receipt. i boxed up the entire smoker and they had ups do their thing. 2 weeks later my ups driver brought me a brand new smoker. i've heard cabela's had great customer service-now i've experienced it. nice job. now to the rant. i had roadrunner installed last wednesday. for most of the weekend, my cable modem light was off or blinking, meaning no internet access. cut out of work 4 1/2 hours early on monday for my "2-4" appointment with the cable guy. dude shows at 5:30...changes all of the connectors in my house, plus a splitter...complaining that the install guy should have done this before anything else. he then inspects the cable from the pole to the house and says it needs replaced. i am scheduled for a 6-8pm on thursday. 8:30 pm thursday(pitch dark outside) liquid tension has been here heckling me cuz cable guy still has'nt shown. so i call time warner. i am told the installer was here at 8pm, rang the doorbell (i'd hear it), called my cellphone (on my hip), and left something on my door (nothing-i checked while i was on the phone with them). i told her the guy is full of crap. i am scheduled for a 2-4 slot today. as i sit here at 7:15pm-there is still no sign of anyone even remotely thinking about changing my line. i called time warner 3 hours ago. was told that the installer would call me in a few minutes with an eta here. i've heard nothing. i've been given a $20 credit forthe 3 times they've been late or noshows in the last 8 days. if you ask me, the credit should escalate each time. i know that in my place of work-customer service is #1. without customers, you have nothing. we lose customers if we don't deliver the goods, and sometimes we only get 1 chance. i've seen employees lose their jobs for doing their best at sales prevention. i think the problem is-the cable company doesnt have much competition to worry about, so their customers can be treated like crap. i'm done now. thanks for the outlet. think i'm gonna go write the editor of the canton repository now.