I had a problem with my motor I posted on here about. I ended up taking it to Norton Marine in Akron and they have had it for over a week now. They haven't even looked at it yet. Now I understand how business works, this is a warranty issue and they don't make any cash by fixing this motor. So they are spending more time on other money makers. My question, is a week too long to wait for repair on a outboard 9.9? I think this is unreasonable. but that's just me maybe. Is your mercury 3 year warranty only good from the place you bought it from? I'm considering yanking it out of there and taking it to another authorized dealer. Can someone tell me the rules on that? Thx!