We all brag on the gun companies that we get good service from, but does anyone have any bad stories. Others may possibly benefit from your story. In my experience as a seller, I always had the best service from Thompson Center. Our company went out of business due to bankruptsy. We had a promotion w/in the store that who ever sold the most TC's would get a free one from TC. I had sold far more than anyone else, but the store was closing, so I figured I;d never see the muzzleloader. I called Thompson Center told them the situation and sent them the proof, they shipped a bran new Stainless Firehawk to me, to my home address! (back then the Firehawk was the top of the line by TC) To this day, I recomend TC's. I can remember when their factory burned down. Some emps dedicated 20 hour days for 2-3 months on buidling the company back up & restocking. From the way it was told to me, that anything past the 8 hours was volunteer. For emps t do that, you know it's a good company, I am sure they were rewarded for their hard (free) work though. I have also had service from Ruger, as a prev topic states. As far as cross bows went, we always had great service from Horton.