The following is my most recent experience with my insurance company. I hope that this will help some others in choosing their insurance company in the future and in dealing with their current company should a similar experience happen to them. This past Friday we received a letter from our insurance company. I will not mention their name but let's just say that they are definitely no longer on my side. Their letter stated that we no longer meet the underwriting criteria and that they will be unable to continue our coverage beyond the current contract period. As if that was not a difficult enough idea for us to accept they also only gave us 30 days notice (until Jan. 10th when our policy would have renewed). Not to mention that this 30 days overlaps two holidays and who wants to deal with something like this at Christmas time. Obviously this hit us totally off-guard as we have no real history of disputes with them. They stated the reasons as Our roof was in unacceptable condition - We had some shingles blow off a while back which has been an ongoing struggle with us on this roof and we asked that they help us replace more shingles than the few that had been blown off. Of course they declined. The repair is already scheduled to be done and had they asked we would have told them. Unprotected steps/stairs - This one has me baffled as we have only added a deck about 10 years ago and it has two steps coming down from it. This is the same as the deck on the other side of the house which has been this way since prior to us moving in. Even if it is one of these stairs, I would expect a request from the insurance company to make the change before cutting us off. Aggressive dog - This is the most outrageous one of all. Our dog is a half golden retriever and half yellow lab. I have since spoken to other insurance companies and they said that yes they have a list of aggressive dogs but no that dog would not be among those on the list. We are meeting with our agent this afternoon and believe me we have plenty of questions for him. I will try to give an update here so that others can be prepared. Oh by the way, they stated in the end of the letter that we could remedy the conditions to become eligible again for coverage. That remedy, as stated, includes relinquishing ownership of the dog. As if they think I would ever value our relationship with their insurance company enough to give up a family pet rather than moving on. They may think that they have only removed one customer, and apparently a risky one in their mind, but believe me they have tarnished their reputation far worse than that. I am making an effort to tell everyone that I know about the situation and I hope they lose plenty more customers over this. After paying premiums to them for 20+ years, I expected much more from them. My parents are 40+ years and are seriously planning on changing as are a few others that I have spoken to.