Called back in may to get the package 3-way deal for 99 dollars when TWC was advertising it every 3 seconds on TV. Also, we were suppose to get two Movie channels free for two months. Cable dude comes, didn't have our DVR box, and the cable box he gave us, sound didn't work Also, we didn't get any free movie channels as the Sales Rep on the phone promised TWC came out the next week, gave us our DVR box. Then we get our bill in the mail. Our package was listed at 155 plus tax!!! So I call them up, they say WE ARE NOT on any package deal. I sort it all out, They put us on the right package plan, refund me 54 dollars, I pay them their money owed, case closed... Till I check my bank account. They charged me TWICE to the tune of 389.14 dollars. When I call them, they tell me there's nothing they can do, other than take the money off my next bills, or I can wait 6-8 weeks for corporate to send me a refund.... Gotta Love Time Warner.... I guess with Warner Cable, Customer Service really isn't very important to them. Which doesn't shock me... I had direct TV for over a year, how many similar problems did I have??? ZERO, DIRECT TV RULES. Only if my complex would allow Dishes....... PS. this also means I'm broke, thus I can't afford to go out fishing for the NEXT TWO WEEKS. Thanks Time Warner!!!